SAS (Simplified Joint Stock Company) with a capital of €3,287,169.01
Chambéry RCS (Trade and Company Register) No. 075 520 064
Headquarters: Les Allues – 73 550 MERIBEL LES ALLUES, France
Postal Address: 350, Route de Mottaret – 73 550 Méribel, France
VAT No.: FR 20 075 520 064
Tel No: +33 (0) 4.79.08.65.32
Registered at ORIAS as an Intermediary Insurance Agent under number 17007390 (www.orias.fr),
Insured for professional liability in accordance with provisions of Article L220-1 of the Insurance Code, with Allianz IARD 1, cours Michelet- CS 30051 - 92076 Paris La Défense Cedex,
Seller of the Méribel Alpina ski area,
Hereinafter referred to as "the Seller".
Article 1. GENERAL CONDITIONS
These general conditions apply to all ski lift tickets (hereinafter referred to as “Tickets”) sold by the Seller which give access to the Méribel Valley ski areas (an area linked with the Méribel-Mottaret ski area) or the Three Valleys (area linked with the ski areas of Courchevel, Méribel-Mottaret, Val Thorens-Orelle and Les Menuires) and the Black Forest Mission sporting and leisure facility (hereinafter referred to as the ‘Activity’).
These general conditions are applicable from 26 September 2019 and are valid only during the winter season.
The terms of sale for Tickets and Activities valid during the summer season are specified in a separate document.
These general terms and conditions are supplemented by the attached Terms and Conditions of the Use of Lift Tickets.
Online purchases (Website) are supplemented by specific Terms and Conditions for the Online Sale of Lift Tickets.
Should an event occur which is not covered by these current conditions, it will be governed by the rules in use by ski lift
companies based in France.
The acquisition of a Ticket implies knowledge and acceptance by the purchaser (hereinafter referred to as "the Customer(s)") of all of these terms and conditions, without prejudice to existing appeal procedures.
These Terms and Conditions apply to individuals only
It is the Customer’s responsibility to inform him/herself about the different Ticket categories or Activities and the rates and select the Ticket best suited to him/her. The Seller can not be held responsible for the Customer’s selection.
Reminder: These Terms and Conditions may be subject to subsequent changes, the applicable version is the one in effect on the day of the conclusion of the contract.
ARTICLE 2. TERMS AND CONDITIONS FOR THE SALE OF TICKETS FOR TRANSPORT ON LIFTS
Article 2.1. Description of Tickets
The duration of a Ticket refers to consecutive days in a dated period.
“Consecutive Hours Tickets” may also be offered for sale: The number of hours is counted continuously from the first passage through the first lift turnstile. If, at the closure of the ski lifts, the time credit is not used up, it will not be carried over to a later day nor refunded or exchanged.
The Seller, in its capacity as an Intermediary Insurance Agent, also offers the Customer a "Carré Neige" insurance contract in addition to the purchase of the Ticket. This contract is subject to the insurance conditions made available in the points of sale or consultable on and available for download from the website www.carreneige.com or from the link on the Seller’s Website (www.skipass-meribel.com).
Each Ticket is issued with a receipt which gives details of the Ticket’s ski area, category (adult, child, etc.), expiry date, Keycard number and, (if purchased) insurance.
This receipt must be retained by the Customer, who must be able to present it to the Seller during a ticket inspection or as a supporting document in any claim (eg. rescue, loss or theft of Ticket, exchange or claim).
Article 2.2. Ticket cards
The Ticket is delivered on a card on which is printed a Keycard number. The Ticket is composed of the card on which is encoded the Ticket, and a receipt.
The holder of a card does not benefit from any reduction on the price of the ticket if it is recharged at a point of sale or online.
There are two types physical card the Customer may choose from:
2.2.1. The single-use format
This is a non-reusable, disposable card. This card, incorporating a chip on which the Ticket is registered giving access to one of the ski areas referred to above, is issued free of charge by the Seller when purchased.
2.2.2. The rechargeable format
This is a rechargeable card which can be reused one or more times. It is guaranteed for three (3) years. This card incorporates a chip on which the Ticket is registered which gives access to one of the ski areas listed above.
It is sold at the price of three euros all taxes included (3 €) by the Seller at points of sale only. This card is not reimbursable.
No new ticket may be registered on the card before the ticket originally registered on it has run out. Otherwise, the original Ticket will be irreparably cancelled, and the Customer is not entitled to any compensation. Only a “3 Valleys” extension may be registered and this must be requested at one of the Seller’s sale offices (see conditions displayed at sales desks).
Article 2.3. Customer Photographs
The sale of any "season" Ticket and the issue of "free" Tickets and certain preferential rate Tickets shown in the price list, require the provision or taking of a recent full-face photograph of the Customer, without sunglasses or head covering.
This photograph will be retained by the Seller in its computerised ticketing database to allow for any eventual Ticket reissues or recharges, unless opposed by the Customer (see "protection of personal data" below).
It is specified that the Legends chairlift is equipped with a system to automatically photograph the Customer. The Customer may, if he wishes, obtain his photograph at the terminal located at the top of the Legends chairlift.
The photograph constitutes personal data under European regulation 2016/679 of 27 April 2016.
This data is processed to allow the Customer to obtain the photograph after having taken the Legends chairlift.
The data processing is carried out under the conditions defined in article 4.3.
Article 2.4. Prices and methods of payment
The regular fare for Tickets, re-encodable cards and Carré Neige insurance are displayed at the Seller’s sales offices and on the Internet at www.skipass-meribel.com. Price Guides are also available in these sales offices and at the Tourist Offices.
These rates are shown in Euros per person and include all taxes: they are established on the basis of current rates of taxes and are subject to change if tax rates should vary.
Discounts or free tickets are offered to various categories of people according to the conditions displayed in the sales offices or on the website.
At the sales offices, discounts or free tickets are granted at the time of sale, on presentation of proof that the discount or free ticket is applicable. Photocopies of documents are not accepted. No reductions or free tickets will be given after purchase has been made.
All discounts are applied on the basis of the "solo or individual adult fare" and cannot be combined with any other offer or promotion in progress.
In addition, offers or promotions may be offered exclusively and reserved for certain sales channels (eg Website).
The age of the Customer is that on the first day of validity of the Ticket.
2.4.2. Payment Methods
The issuing of any Ticket gives rise to the payment of the corresponding fee.
Payment must be made in euros, either by cheque drawn on a bank account in France made payable to the Seller, or in cash within the limits of the regulatory ceilings (see articles L112-6 and D112-3 of the Monetary and Financial Code), or by a credit card accepted by the Seller (CB, American Express, Visa, Mastercard) or by ANCV holiday vouchers.
ID giving the holder’s name is required for payment by cheque.
Article 2.5 Interruption to the lift system
If the Customer opts for a multi-day Ticket (= from 2 days, excluding "season" tickets)
Only an interruption of more than five (5) consecutive hours AND to at least 80% of lifts to which the ticket gives access, and in cases not involving force majeure, may result in compensation for the loss suffered by the holders of a multi-day Ticket.
In this case, the procedure for claiming compensation is handled by Seller’s customer service desk or sales offices.
Once the thresholds have been reached, compensation is determined according to the number of days during which the Customer could not use his Ticket, due to the interruption of service: the last day taken into consideration being the day on which the relevant Ticket expires.
This compensation may take the following forms, at the choice of the Customer (this choice is irrevocable and cannot be reconsidered for any reason):
1. An Extension of the period of validity of the relevant Ticket by issuing a new Ticket of the same type and of a duration equal to the number of days compensated for as defined above (which starts on the day following the expiry of the original ticket, or the first day of resumption of service if this occurs after that date);
2. A credit to be used before the end of the winter season following that in which the compensation is granted (Y + 1). This credit is an amount calculated in point 3 below.
3. A refund calculated pro rata by the number of days’ interruption to lifts. (For example: for closure to at least 80% of lifts as defined above for three (3) days, a Customer holding a six (6) day ticket will be refunded 3/6th of his ticket purchase price).
No compensation can be granted before the expiry date of the relevant Ticket.
The Customer cannot claim any sum or other service which exceeds the compensation chosen.
The claim for compensation, together with supporting documents (original Ticket or scan of Ticket, receipt and compensation request stating the desired type of compensation) must be given or posted to the Seller, in the manner set out in Article 4.1 below.
Compensation will be made no later than two (2) months after receipt of all documents relating to the claim for compensation.
NB: Only Tickets that have been acquired and paid directly by the Client to the Seller may give rise to compensation. In other cases, reference should be made to the Ticket seller’s Sales Conditions.
Article 2.6. Reimbursement
In cases where the Tickets issued are partially or fully unused, they will not be refunded or exchanged, except in cases mentioned in Article 2.5 above.
It is possible to cover this risk by specific insurance, which also covers the costs of rescue in the case of an accident on the slopes or lifts. Information on this insurance can be obtained at the sales offices.
ARTICLE 3. ACTIVITY TERMS AND CONDTIONS
Article 3.1. Description of the Black Forest Mission Activity
The Black Forest Mission is a themed sled run.
Helmet and gloves must be worn.
Sleds and helmets are provided by the Seller and must be collected from the Tougnète gondola departure station.
A description of the Activity, the opening days and times are given in the price lists available at the Seller’s sales points and website and at the Tourist Offices.
The Activity is sold on site at the Tougnète gondola and Chaudanne sales office.
Note: Customers must abide by the safety regulations posted at the Activity, pictorial signs or any security advice given by the Seller’s staff or they risk sanctions.
The same applied to any bye-law posted at the Town Hall or at the Activity.
Article 3.2. Ticket Cards
The Activity is delivered on a free single-use card or on a re-chargeable card as defined in 2.2. A Customer who owns such a card may charge the Activity onto this card.
Card in good working order may be recharged at the Activity sales point.
If the Activity is delivered on a rechargeable card as referred to in article 2.2, the procedures to follow in the case of defect, loss or theft are those referred to in articles 3 (Defective ticket cards) and 4 (Ticket loss or theft) in the separate document, “Terms and Conditions for the use of Lift Tickets”.
Article 3.3. Prices and methods of payment
Article 3.2.1. Prices
The Activity is provided at the rates shown in the price lists at the Seller’s sales points and Website. The prices are given in euros and include all taxes.
These prices are fixed and non-revisable during their period of validity, the Seller reserves the right, outside this period of validity, to change prices at any time.
Article 3.3.2. Methods of Payment
The price is payable in full on the day when the Activity is supplied or, if applicable when the order is made (for example, when several sled descents are purchased at the same time).
A receipt will be given when the Activity is purchased.
Payments must be made in euros, either by cheque drawn on a French bank account made out to the Seller, or in cash within the legal limits (see articles L112-6 and D112-3 of the Monetary Code), or by a credit card accepted by the Seller or by ANCV holiday vouchers.
For any payment by cheque, ID in the name of the holder of the chequebook is required.
Article 3.4 Reimbursement
If the Customer purchases several dated Black Forest Mission sled runs, any unused runs will not be reimbursed or exchanged.
No reimbursements will be made for the Activity except in the following cases:
- The Activity is cancelled due to unfavourable snow/weather conditions;
- The Activity is cancelled due to the closure of the Tougnète Gondola lift.
In these circumstances, the Customer will be informed of the cancellation by the Seller and the possibility of taking part in the Activity at a later date during his holiday or, if this is impossible, the possibility of obtaining reimbursement.
The Customer must show his receipt at the Tougnète Gondola or Chaudanne sales office. Any reimbursements will be made within 2 months of the date of the cancelled Activity.
ARTICLE 4. COMMON PROVISIONS
Article 4.1. Claims
Any claims must be addressed to the Seller within a period of two (2) months of the occurrence of the event causing the claim, without prejudice to legal channels and time limits for using mediation or taking legal action under the conditions set out in Article 4.4.
All claims must be sent to:
- the following address:
SOCIETE MERIBEL ALPINA
Service Relations Clientèle
350, route de Mottaret
73 550 MERIBEL, France
- or by email to: email@example.com.
Article 4.2. Intellectual Property
The Customer has no rights to ownership or use of the names, signs, emblems, logos, trademarks, copyrights or any other literary, artistic or industrial proprietary rights of the Seller.
Article 4.3. Date Protection
The personal data collected on the occasion of the sale of the Tickets are subject to processing relating to:
- Dealing with the order. This processing is necessary to complete the order agreed between the Customer and Seller.
- Photographing the Customer. This requires the Customer’s consent, given at purchase or when a Season lift Ticket or a Ticket giving access to the Legends chairlift is bought or delivered.
- Sending the Customer promotional offers, newsletters, invitations to participate in competitions and satisfaction surveys. This processing is based, with regard to the messages sent by the Seller, on the legitimate interest of the latter to develop its activities, and as regards the messages sent by Méribel Tourist Office, the Seller’s commercial partners and its affiliated companies (Compagnie des Alpes Group), on the Client's consent.
- Responses to inquiries, comments and complaints that the Customer sends. This processing is based on the Client's consent.
All information requested by the Seller for the sale of Tickets is mandatory. The provision of other information is optional.
The processing is carried out under the responsibility of the Seller, represented by Mr. Joel PERETTO, acting as General Manager, whose contact details are indicated in the header of these Terms and Conditions.
The collected data are intended for:
- the Seller;
- to all service providers whose intervention is necessary for carrying out the processing mentioned above;
- Méribel Tourist Office, the business partners of the Seller and the companies affiliated to it (Compagnie des Alpes Group) if the Customer has consented to this.
These data may be transferred to a country that is not a member of the European Union. The Customer can obtain additional information on these transfers and the guarantees that apply to them from the Seller.
The collected data are kept for the following periods:
- Data collected to process orders for products and services: for five years from collection if the amount of the order is less than €120, for ten years if the amount of the order concluded electronically is equal to or greater than €120. By exception, the number and expiry date of your credit card are kept in all cases for 15 months after the last debit date for evidential purposes in case of dispute of the remote sales transaction. The cryptogram is not retained beyond the transaction.
- Photographs collected as part of the purchase of a Ticket with photograph: for three years from the date of collection, in order to facilitate the reissue of the Ticket from one season to another, provided that the Customer has previously consented;
- Photographs taken on the Legends chairlift: for a reasonable duration of between a few hours and, at most, until the end of the day on the relevant terminal. At the end of this period, the photograph is kept for a new period of four weeks, if the Customer agrees to give his e-mail address at the terminal at the Legends chairlift to download the photograph via a sent link;
- Data collected in order to send the Customer information letters, satisfaction surveys and promotional offers: for three years from their collection. At the end of this period, this data will be retained for a further period of three years if the Customer agrees to continue to receive newsletters, satisfaction surveys and promotional offers from the Seller;
- Data collected to respond to inquiries, comments and complaints that the Customer sends: during the time necessary to process these requests, comments and claims.
In order to preserve the confidentiality and the security of the personal data and in particular to protect them against the illicit or accidental destruction, accidental loss or alteration, or unauthorized disclosure or access, the Seller will take appropriate technical and organizational measures, in accordance with the applicable legal provisions. To this end, it has put in place technical measures (such as firewalls) and organizational measures (such as an identifier / password system, physical protection means, etc).
The Customer has the right to access, correct or erase their data, a right to data portability and to limit or to oppose processing. The Seller will comply with this request subject to compliance with the legal obligations incumbent on it.
The Customer has the right to withdraw at any time his consent to the processing of data concerning him. The withdrawal of his consent does not affect the lawfulness of the processing carried out prior to such withdrawal.
The Customer may implement these rights:
- By writing to the following address: MERIBEL ALPINA - Personal Data Protection Service - 350 Route de Mottaret 73550 MÉRIBEL, France, or;
- By email to the following address: firstname.lastname@example.org.
In the interest of confidentiality and protection of personal data, the Seller must be able to verify the identity of the Customer in order to meet his request. For this purpose, the Customer must enclose, in support of any request for the exercise of the rights mentioned above, a photocopy of an identity document mentioning his date and place of birth and bearing his signature, in accordance with to the provisions of the law n° 78-17 of January 6, 1978 called "Loi Informatique et Libertés", of article 92 of the decree of October 20, 2005 taken for the application of this law, and of the European regulation 2016/679 of the 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data.
Finally, the Customer has the right to submit a complaint to the CNIL if he considers that his rights are not respected. The coordinates of the CNIL are the following: Commission Nationale de l’Informatique et des Libertés, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France - Tel: +33 (0) 1 53 73 22 22 - Fax: +33 (0) 1 53 73 22 00 - Website: https://www.cnil.fr/fr/plaintes.
In accordance with Article 90 of the Law 2005-1309 of 20 October 2005, any customer can receive the information in this paragraph in written form, by written or spoken request to the above organisation.
Finally, the Customer is reminded that he or she has the opportunity to register for free with the service which prevents unsolicited marketing calls by a professional with whom he has no contractual relationship, in accordance with Article L121-34 of the Consumer Code. (http://www.bloctel.gouv.fr).
Article 4.4. Translation, applicable law and disputes
Where these terms and conditions have been translated into several languages, the French version of these conditions is the only legally binding version. Therefore, in case of difficulty in interpretation / application of any provision of these terms and conditions, reference should be made expressly and exclusively to the French version.
These general conditions are subject to French law in both their interpretation and implementation.
In accordance with the provisions of Article L 211-3 of the French Consumer Code, in the event of a dispute concerning the validity, interpretation or execution of these conditions, the consumer may use free conventional mediation or any other alternative method of dispute resolution.
Any claim must be made in conformity with article 4.1
The consumer is informed if he has not received a satisfactory reply within 60 days (and within a maximum of one (1) year from the written claim made to the Seller), he may employ a mediation procedure with the Mediator of Tourism and Travel (MTV Mediation Tourism Travel, BP 80 303, 75 823 Paris Cedex 17, France) according to the terms and conditions on the site www.mtv.travel.
The opinion given by the Ombudsman for Tourism and Travel is not binding.
He may also use the European Union Online Dispute Resolution, accessible on the internet at the following address: https://webgate.ec.europa.eu/odr/.
In the absence of amicable settlement, the Customer may choose either, one of the relevant territorial jurisdictions under the Code of Civil Procedure, or, the jurisdiction of the place where he was staying at the time the contract was made or the prejudicial event occurred (Article R. 631-3 of the Consumer Code).